It took 9 months to get a Christmas present for my husband. Upset about that and had to pay in full price. One email months ago to say equipment was down after that no correspondence. Or a apology.
Back in April I ordered The Lieutenant Coin Holder for $130.00. They charged my credit card $145 immediately. After a few months, I emailed to see what the status was for the item. No answer back. I have emailed 3 times and left 2 voice mails. Radio silence. All I am asking for is an update or some kind acknowledgement of my purchase.
It is even more ironic, that the day after my purchase I got an email from one of the owners asking for feedback or even "just to say 'hi'" but they neglected to say they don't return emails, pick up their phone or return voicemails. No idea if the item will evet show up but they already got their money so I guess they can't be bothered with customer service.
Thank you for the bourbon barrel chips and bourbon coffee! Was exactly what I wanted to give my son. Great products at good prices!!! Will order again.
Looks great! The workmanship of the Vets is outstanding. The flag is placed in a high traffic area in my home. Others out there, be patient as I waited 5 months for delivery.
I just received the Lieutenant RWB Edition as a thank you gift from a house guest. It is beautiful and I am very pleased and proud to own one of your company's flags. I was even impressed with the packaging of the item. It is one of the nicest I've ever seen. Imagine my surprise when I found the plastic parts included in the box and no instructions as to what they were and how to put them together. After studying them for a while, I figured out they were for an easel. I decided to contact the company and let them know the instructions had been omitted and could I be emailed a copy. When I opened the webpage and read some of the reviews, I realized there were no instructions. I too studied the picture shown on the screen and managed to put it together. I would like to suggest that if you are not going to provide instructions, that you have a diagram, that is easier to follow, on your site. I'm a 81 year old woman who no longer likes to have to figure out such things. Actually, instead of the easel I would have preferred a hole in the back or some other method of hanging the flag and a writeup on the background of the company and idea behind the flag and the use of materials. I give you a 5 star rating based to the quality of the flag and the fact is made by our wonder veterans.
For US Military veterans, the American flag is more than a symbol of our country. It evokes pride, memories, & a love for this nation. Just as our military men & women have served the US with the flag on their sleeve, Cruise Customs Flags now wants to serve them. Veterans once served a great purpose and bourbon barrels once served a great purpose. We are helping them both find their new purpose handcrafting American flags.
Cruise Customs Flags began with a passion for the American flag & all that it symbolizes. US Military veteran & Co-Owner, Chris Cruise, understands well the value of patriotism. Seeking a meaningful way to express that, Chris & his wife, Amber, started producing hand-crafted American flags.
